Erne Box 30-Day Refund/Return Policy
At Erne Box, we are committed to delivering a top-notch pickleball subscription experience, and your satisfaction is our highest priority. We understand that sometimes, despite our best efforts, a subscription might not meet your expectations. Therefore, we offer a 30 day Money Back Guarantee with no questions asked if you are not completely satisfied with your Erne Box subscription.
To initiate a refund request, please follow these simple steps:
- Contact our Customer Support: Reach out to our dedicated Customer Support team via email at [support@ernebox.com] within 30 days of receiving your Erne Box. Please provide your order number and specify your request for a refund.
- Return the Items: Upon receiving confirmation from our Customer Support team, securely package and return all the items from your Erne Box in their original, unopened, and unused condition. Ensure that the items are safely protected to prevent any damage during transit.
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Return Shipping: You will be responsible for covering the return shipping costs to send the items back to us.
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Refund Processing: Once we receive the returned items and verify their condition, we will process your refund promptly. Please allow up to 10 business days for the refund to be credited to your original payment method.
Conditions for Refund:
- Your refund request must be made within 30 days of receiving your Erne Box (or by the 15th of the following month, whichever comes first).
- All items must be returned in their original packaging, unopened, and unused.
- All return shipping costs (postage and any applicable duties) are the responsibility of the customer.
Please note that refunds will be credited to the original payment method used for the subscription purchase. We want you to have the utmost confidence when subscribing to Erne Box, and our 30-day Return/Refund Guarantee reflects our commitment to your satisfaction. If you have any questions or require assistance, please don't hesitate to contact our friendly Customer Support team at [support@ernebox.com]. Your feedback is valuable to us, and we are always here to ensure your pickleball subscription experience is exceptional.